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Baggage Information

Here we review all of our policies concerning traveling with baggage on HoosierRide.

General Baggage Information

At Miller Trailways, passengers are responsible for transferring their own bags. Baggage assistance is available upon request. Special handling ID tags are available for customers that need help with their luggage, such as elderly passengers, customers with disabilities or adults traveling with small children.

Be sure that all checked bags have a claim check AND an identification tag. You must get both of these at the ticket counter prior to boarding. Please make sure your bags are properly tagged inside and out.

Take your baggage to the bus and give it to the baggage handler who will load the baggage underneath the bus. You are in charge of picking up your bags next to the bus at each transfer location and taking them to your connecting bus.

Baggage Restrictions

One (1) piece of baggage is checked free of charge for adults and children. One (1) additional piece of baggage may be checked for a charge of $10.00 for adults only. Baggage carried beyond two (2) pieces will be charged based on Miller Trailways Package Express rates. One (1) small bag up to 25 pounds can be taken on board for each adult or child. Carry-on bags must fit in the overhead compartment or under your seat.

The maximum allowable weight for checked baggage is 50 pounds per individual piece of baggage. A charge of $30 – $40 (depending on the distance traveled) will be charged for any baggage above the 50 pound limit.

Baggage must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height). A charge of $30 – $40 (depending on the distance traveled) will be applied to any baggage above the 62-inch limit.

Packaging exceptions will only be made for the following items: bicycles, skis and ski poles must be packed in wood, canvas or other substantial container, and securely fastened; towing equipment must be enclosed in rigid containers or wrapped in a strong material such as canvas and securely strapped or tied. Towing equipment is limited to 100 pounds actual weight. These items are not exempt from oversize charges.

If bags exceed maximum size and/or weight, customers must ship the item via Miller Trailways Package Express.

Acceptable Types of Baggage

In general, acceptable baggage includes suitcases, duffel bags, toolboxes, trunks and securely tied cardboard boxes. A plastic and/or a paper bag is not acceptable as checked baggage. Shipping containers are available for a nominal fee at many terminals.

Prohibited Items for Checked Baggage

Acids, ammunition, animals, combustible liquids, compressed gases, corpses, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials (poisons, radioactive materials, etc.), materials with a disagreeable odor, matches, merchandise for resale, protruding articles, or any unsecured articles including those in plastic or paper bags are prohibited. Electronic equipment (television, stereos, etc.), film (flammable), and perishable items (food) may be sent using Miller Trailways Package Express with appropriate packing. Items such as money and prescription medication may not be checked as baggage and are to be carried in the customer’s possession.

Laptop computers are considered “electronic items” and are prohibited as checked baggage, however they may be brought aboard as one of two allowed carry-on items.

If you have any questions about what specific items are allowed on board (as carry-on or checked), please check our Prohibited Items List. Some items we allow on the list may be considered illegal on board public transportation in certain states. Miller Trailways will follow local law in these cases.

Liability on Lost Luggage

The maximum liability to Miller Trailways is $250.00 for all baggage checked (not including items checked as overweight, oversized and or excess baggage) per adult ticket and $125.00 per child’s ticket. Neither Miller Trailways nor other participating bus carriers are responsible for the loss of or damage to baggage in excess of the value allowances. Miller Trailways will only be responsible to the extent of the actual loss or damage sustained based on the actual baggage at the time and place of checking, and will NOT accept any liability for unchecked baggage.

Carriers will not deliver lost or delayed baggage to any address located outside of the Continental United States. It is the responsibility of the passenger to make arrangements for any such lost or delayed baggage to be shipped to destinations outside the Continental United States. The Continental United States does not include Alaska or Hawaii.

To file a claim for loss or damage baggage, customers must file at the terminal.

For items checked as overweight, oversized and or excess baggage the maximum liability to Miller Trailways is $100.00. Neither Miller Trailways nor other participating bus carriers are responsible for the loss of or damage to baggage in excess of the value allowances. Miller Trailways will only be responsible to the extent of the actual loss or damage sustained based on the actual baggage at the time and place of checking, and will NOT accept any liability for unchecked baggage. Passengers may purchase declared value for items checked as overweight, oversized and or excess baggage up to a maximum of $300.00 per transaction. Please refer to the following table for excess value charges.

[CHART?]Overweight, oversized and or excess baggage declared value charge for $100.01-$300= $3.00

Baggage Excess Value Charges

Passengers may also insure their baggage (not including items checked as overweight, oversized and or excess baggage) up to a maximum of $1000 per passenger ticket. Please refer to the following table for excess value charges.

Bag Value Charge
Up to $250.00 Free
$250.01 – $350.00 $2.00
$350.01 – $450.00 $4.00
$450.01 – $550.00 $6.00
$550.01 – $650.00 $8.00
$650.01 – $750.00 $10.00
$750.01 – $850.00 $12.00
$850.01 – $950.00 $14.00
$950.01 – $1,000.00 $16.00

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