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General Questions

Here are the answers to some general questions about traveling with us that we are most frequently asked.

Ways to Purchase

Purchase a Ticket

  • Online at hoosierride.com
  • Print-At-Home E-tickets can be purchased online at our lowest available rates
  • E-tickets should be purchased two hours prior to departure (ex: the 3:25pm Indianapolis-Chicago bus is available for sale up to 12:59pm on the same day of travel.)
  • From a Miller Transportation/Hoosier Ride/Greyhound terminal, agency or kiosk
  • We offer standard walk-up rates and a variety of discounted rates (advance, child, senior and military) at Miller Transportation/Hoosier Ride/ Greyhound terminals, agencies and kiosks (at select locations)

Travelers departing from locations without a ticket counter or kiosk are recommended to purchase their ticket in advance online or at the nearest ticketing location.

*Ticket orders are not currently available for purchase by phone through our Information & Customer Care Center.

Restrictions

Are there any restrictions to traveling with Hoosier Ride

For everyone’s safety and comfort, Miller Transportation asks that customers please follow certain restrictions while on board. Federal law does not permit smoking on Miller Transportation buses. We have a zero tolerance for alcohol, drugs, weapons and unruly behavior.

Photography, video or audio recording of Miller Transportation personnel, equipment or procedures is strictly prohibited. For your safety and the safety of those around you, passengers should remain seated while the bus is in motion. Audio, video and camera equipment should be stored with other carry-ons when not in use.

Radios, laptops and other electronic items may be carried on board, provided that they do not disturb fellow passengers and that headphones are used.

No dogs, cats, birds, or other animals will be transported. However, a service animal, trained for the purpose of accompanying a disabled person, will be permitted to travel with the disabled person at no additional charge.

There are other restictions on more specific topics, such as Baggage, etc, Please check the various subjects for more details.

Reservations

Do I need a reservation? Will I have a seat?

No reservations are necessary when you travel with Hoosier Ride. If you know the departure schedule, simply arrive at the terminal at least an hour before departure to purchase your ticket. Boarding generally begins 15 to 30 minutes before departure. Seating is on a first-come, first-served basis. Advance purchase tickets do not guarantee a seat.

When Hoosier Ride / Miller Transportation fills a regularly scheduled bus with passengers during times of peak demand, Hoosier Ride / Miller Transportation plans for additional buses to accommodate passengers beyond the seating capacity of a single bus for any given schedule. However, our ability to add extra sections depends on the availability of buses, drivers and the number of passengers.

When picking up passengers en route (such as at a rest stop), continuing passengers who de-boarded at the rest stop are given priority to re-board.

Hoosier Ride / Miller Transportation buses travel around the clock, so you can travel by day and enjoy the scenery through wide panoramic windows. Or, select a night service, and relax in a reclining seat with reduced interior lighting. Most buses make intermediate stops to pick up additional passengers en route to their destinations. In addition to stops en route, buses make rest stops every few hours, and meal stops are scheduled as close to normal meal times as possible. If you prefer not to travel on a bus that includes multiple stops en route, be sure to ask your ticket agent about our express schedules, which are available on select routes.

Buses

What type of bus will I ride?

Our buses are equipped with air conditioning, an on-board restroom, reclining seats with headrests, footrests and tinted windows. Feel free to bring reading material, radio headsets and a small pillow for your comfort. Food and non-alcoholic beverages may be carried on board for personal consumption.

In many cases Miller Transportation uses buses from its existing fleet to provide service for locations served by Hoosier Ride service. In some cases smaller, mid-sized buses are used to provide this service. These buses may not be lavatory-equipped, but drivers will stop on request to make rest stops as needed.

External power outlets are available on many Hoosier Ride / Miller Transportation buses. Our buses are not equipped for movies on board, although some connecting carriers may offer this service.

Parking

Where is the best place to park at your stations?

For information on parking at Miller Transportation locations, please contact the location nearest you. See the Locations Tab on our Routes and Services page.

Purchasing Tickets

Here are the answers to some general questions about purchasing tickets with us that we are most frequently asked.

What is required to purchase a ticket?

If purchasing your ticket online through hoosierride.com:
  • First and last name(s) of each customer traveling (for security purposes)
  • Itinerary of travel
  • Email address (to send the confirmation email)
  • Credit/debit card details
  • A valid photo ID confirming identity (matching the name of the traveler on the e-ticket)
  • Adobe Reader (version 8.0 or higher)
  • Access to a printer to print your ticket (sorry we cannot accept the ticket displayed on a phone or tablet)
If purchasing your ticket in person at a terminal or agency:
  • First and last name(s) of each customer traveling (for security purposes)
  • Itinerary of travel
  • Valid photo ID confirming identity may be required during time of purchase and when boarding
  • Valid form of payment (cash, major credit/debit cards)

When purchasing your ticket(s) the ticket agent will ask for your itinerary.

As tickets are date and time specific please confirm with the ticket agent the day and time you would like to travel on. If you are traveling round-trip and are unsure of your return trip plans, we suggest purchasing a one-way ticket to your destination and purchasing the return one-way ticket once you have confirmed your return travel plans.

If purchasing a Student Discount ticket at a terminal/agency, a valid photo school ID is required.

For more information on Changing Your Ticket please read here.

How can I purchase a ticket for myself?

Buying tickets on hoosierride.com

Customers traveling between select popular routes can take advantage of our Print-At-Home e-tickets. Print your ticket and proceed straight to the gate. When boarding each customer must present the e-ticket(s), printed full page, single sided, containing the bar code (one ticket per customer) and present a valid photo ID (matching the passenger name on e-ticket).

To purchase your e-ticket please click here and select your origin, destination and date(s) of travel.
Select the schedule(s) you wish to travel on as you are prompted through the order.

Buy tickets over the phone.

U.S. customers who call our toll-free number 1-800-544-2383 may purchase tickets using a credit card.

Buy tickets at a Miller Transportation terminal.

Miller Transportation operates many terminals statewide that are equipped to sell tickets. Select locations also offer a self-serve kiosk for Will Call ticket pickup and ticket purchase. You can purchase tickets for travel in advance or for the next bus available. Miller Transportation accepts cash, traveler’s checks, personal checks with proper identification, debit cards, and Visa, MasterCard, Discover, American Express, and Diners Club credit cards issued in the U.S. We cannot accept money orders as a form of payment.

Buy tickets at a Greyhound agency.

In addition to our terminals, Greyhound offers ticket sales at hundreds of agencies nationwide. You can purchase tickets for travel in advance or for the next bus available. The agencies accept cash, traveler’s checks and major credit cards (this payment method is not available at all locations).

What is a Will Call Ticket?

Will Call tickets allow you to purchase a ticket online and then pick it up at the counter. If the credit card holder is traveling on the trip, present the credit card used for purchase, the reference number (displayed after purchase), and valid photo ID. If the credit card is not presented at the counter, a fee will apply. A non-refundable fee also applies for Will Call orders. If the credit card holder is not traveling on the trip, the reference number and valid photo ID are required to pick up tickets. You also can create a password for the traveler to use as ID. A non-refundable gift ticket fee is applied to each Will Call transaction where the credit card holder purchasing tickets is not traveling on that trip.

What is a Print At Home Ticket?

With Print at Home ticketing, tickets purchased online can be printed directly from the purchasers own computer and printer. Print at Home tickets are acceptable for only the date and schedule selected during the purchase process. While the ticket is schedule specific, it may be used for any schedule on the correct date for the origin and destination purchased. After the schedule date has passed the ticket will have no further value.

What is a 7-11 Eleven Courtesy Hold Ticket?

7-Eleven Courtesy Hold tickets allow you to put a web only discounted ticket on hold through Greyhound’s online ticket system and then proceed to a participating 7-Eleven store to purchase your ticket with cash. You must print your 7-Eleven confirmation with barcode and bring it to the closest participating 7-Eleven. You will pay cash and receive your ticket at 7-Eleven. You must pick up your ticket at 7-Eleven within 2 days of ticket order or no later than 2 hours before departure time. If you selected an Advance Purchase fare, you must pick up your ticket by a specific date and time. For the date and time, please refer to the confirmation receipt at the end of your purchase. This payment process is available in select markets at participating 7-Eleven locations.

How do International customers purchase tickets?

An International credit card can be used for Will Call online ticket purchases. International customers can also purchase their ticket at any ticketing location upon arrival in the U.S. or Canada. For international customers without toll-free access, please call 502-368-5644 any time between 8:00 a.m. and 5:00 p.m. Eastern time for fare and schedule information.

How do I buy a ticket for someone else?

Gift Ticket Orders (GTO) are available for purchase on this Web site. GTO allows you to purchase a ticket online for another person. This ticket is delivered to the departure bus station, under the following criteria:

  • The buyer pays a non-refundable gift ticket fee at time of purchase, regardless of number of tickets purchased
  • Tickets may not be sent outside the U.S.
  • Both stations must be open at the time of the transaction and of ticket pick-up
  • Buyer and recipient should allow three hours from time of purchase to departure time to complete the transaction
  • Appropriate ID or a password is required to pick up the ticket
  • Only the purchaser may cancel the ticket or apply for a refund

Prepaid Ticket Order (PTO) options are available at major locations statewide. PTO allows you to send a same-day ticket to a person in another city. This ticket is transferred from one bus station to the other, under the following criteria:

  • The buyer pays a non-refundable service charge at time of purchase, regardless of number of tickets purchased
  • Tickets may not be sent outside the U.S.
  • Both stations must be open at the time of transaction and ticket pick-up
  • Buyer and recipient should allow three hours from time of purchase to departure time to complete the transaction
  • Appropriate ID or a password is required to pick up the ticket
  • Only the purchaser may cancel the ticket or apply for a refund
  • The recipient has 10 days from purchase to pick up the ticket
  • The purchaser may also send with the ticket a cash advance up to one-half of the ticket price (cash advance not to exceed $50). There is an additional service charge for cash advances.

Print at Home Ticketing

Print at Home Tickets is a new way to purchase bus tickets which allows customers to print tickets in advance of travel between select popular routes, print their one-way or round trip ticket, and proceed straight to the gate for boarding.

  • Select the “Print at Home” option during your online ticket purchase to use this service.
  • Print at Home Tickets are available on many but not all routes and locations.
  • If the Print at Home option is not available, you can select Will Call or Tickets By Mail as your delivery option.
  • Online ticket purchases must be made at least two hours in advance of travel.
  • Each passenger must present a ticket and a current valid photo ID at boarding.
  • The passenger’s ID must match the name on the ticket.
  • Print at Home tickets are non-transferable.
  • Print at Home tickets are valid only on the schedule purchased.
  • Check with customer service when you arrive at the terminal for information on checking your baggage. Miller Transportation baggage restrictions apply.

How will tickets be delivered?

Upon completing the transaction your browser will open a new window with the ticket. Print your ticket from this window. If for some reason a new window does not open with your ticket, validate you do not have pop-up blockers enabled in your browser and retry the print process. You have a limited amount of time to complete the printing process from the purchase window.

Are there any restrictions that apply to Print at Home Tickets?

Valid photo ID along with the printed ticket for each passenger is required upon boarding. Print at Home tickets are non-transferable. Print at Home tickets can be purchased as a Refundable Fare or Non-Refundable Fare. Refundable Fares can be refunded or exchanged at no charge. Non-Refundable Fares are subject to an exchange fee of $20 if request for exchange is made prior to the original travel date; otherwise, the ticket will be null and void. Reissues will be based on schedule availability.

Is any special software required to print my ticket?

Printing requires Adobe Reader, version 8.0 or above. If you do not have this software or are having trouble printing your ticket, please click here to download an updated Adobe version.

What is a Confirmation number and how is it used?

Your confirmation (or reservation) number appears on the purchase screen and can be used to reprint the ticket. The confirmation number also appears in your confirmation email.

What if I did not receive my confirmation email?

Your confirmation email does not contain a PDF version of your ticket, but does contain a link to reprint your ticket if needed. If for some reason you did not receive your confirmation email, check your email spam filter or “trash” to ensure the email was not directed there in error.

Are there other ways I can print my ticket?

If you choose not to print your ticket immediately from the purchase window or have difficulty, there are two alternate methods available to print your ticket. Tickets may be printed online through the original date of departure only. It is solely the passenger’s responsibility to print tickets prior to travel. The terminal will not be able to print your ticket.

  • You should have received an email confirming the sale with a link to reprint your ticket. A valid email is required to use this service.
  • If you have not received an email confirmation, please use our ticket reprint page to print your ticket. The confirmation number is the reservation number displayed on the purchase screen.

If you are unable to print ticket after following all the instructions above, please contact our Web Support. An agent may be reached via email at questions@millerTransportation.com or by phone at 1-800-544-2383.

When calling, inform the agent of the following:

  • Your Print at Home Ticket could not be retrieved from MillerTransportation.com
  • First and last name of the passenger traveling
  • Departure city
  • Date of departure

Please note that for security reasons, other information may be required before travel details are released. If you are unable to contact the Customer Service Center or are within one hour of scheduled departure, it is recommended that you purchase a new ticket at the counter and submit the email ticket for refund through the Customer Service Center at a later date.

Will this ticket be accepted on any Hoosier Ride / Miller Transportation / Greyhound bus?

Yes. The ticket allows you to board any Miller Transportation/ Greyhound schedule for the route that you purchased.

I left my ID at home. Will I still be able to board the bus with this ticket?

No. The ticket will not be accepted without valid ID. If multiple passengers are traveling, each adult must have valid ID.

I have excess baggage. Will I still be able to board the bus with this ticket?

Any baggage beyond one carry-on and two additional bags must be checked at the counter before proceeding to the gate.

Why can’t I purchase a Print at Home Ticket for my family member?

Print at Home Tickets are available only for purchasers where the credit card holder is traveling. To purchase tickets for someone else, use the Gift Ticket Order process for Will Call or Tickets By Mail ticketing.

What type of printer is required?

Minimum requirements are an inkjet or laser printer capable of printing an 8.5 x 11 page (“letter size”) document. A “dot matrix” printer is not acceptable to print the tickets.

What if I cannot print my tickets?

Check to make sure that your printer is functioning correctly. Miller Transportation does not provide printers at the terminal, so make sure you print the tickets before arriving at the gate. If you cannot find a way to print your ticket before going to the terminal, the terminal will reissue the ticket for a fee.

International Travel

Here are the answers to some general questions about travel to Canada and Mexico that we are most frequently asked.

Travel to Canada or Mexico

What type of ID is required if I plan to travel to Canada or Mexico?

A valid U.S. passport AND photo identification are required to enter Canada or Mexico. A valid passport or alien registration card is required for non-U.S. citizens traveling into Canada or Mexico. Proof of citizenship, such as a birth certificate, is also required for all children traveling. A guardian traveling with children must provide proof of custody or notarized parental authorization for travel.

Entry to United States from Canada or Mexico

Effective June 1, 2009 All U.S. citizens entering the United States at sea or land ports of entry are required to have documents that comply with the Western Hemisphere Travel Initiative (WHTI), most commonly a U.S. passport, a passport card, a trusted traveler card such as NEXUS, SENTRI or FAST, or an enhanced driver’s license. See the complete list of WHTI-compliant documents.

Customers who are 15 years of age or under will only require proof of citizenship (birth certificate, naturalization certificate or citizenship card). Customers who are 18 years of age or under and are traveling with a school, religious group, sports team or other organized group, under adult supervision and with parental/guardian consent, will require proof of citizenship (birth certificate, naturalization certificate or citizenship card).

Passengers without proper Western Hemisphere Travel Initiative (WHTI) compliant travel documents will not be permitted to board the bus, as you will be denied entry into the United States. Transportation will not be provided back to the trip of origin.

Visit the U.S. Customs and Border Protection Web site for more details on requirements for leaving or entering the U.S.

Baggage is subject to inspection when crossing either border. You will be asked to declare any items subject to duty upon crossing the border. Miller Transportation is not responsible for any baggage crossing the border into Canada or Mexico. Passengers must claim all baggage at the border crossing point before proceeding. No baggage is allowed across the border unless claimed by a passenger.

Passengers denied entry into Canada or Mexico must purchase another ticket to return to their origin location.

Discounts We Offer

At Hoosier Ride we are proud to offer discounts for Children, Students, Seniors, and Military personnel that qualify.

Children’s Discount

We offer discounts for qualifying Children traveling on Hoosier Ride at the rates detailed below.

Please Note: Any passenger under the age of 8 must be accompanied by a passenger at least fifteen (15) years of age or older at all times. With the exception of Illinois passengers, those between the ages of eight (8) and fourteen (14) years of age inclusive, may travel unaccompanied at full adult fare.

Please see the Children Traveling tab for full details.

Children, traveling with an adult, receive discounts off the unrestricted walk-up fare at the following rates:

  • One (1) child who has not reached his or her second (2nd) birthday when accompanied by a passenger 15 years of age or older will be carried free when not occupying a seat to the exclusion of another passenger.
  • Children who have reached or passed their second (2nd) birthday but have not reached their twelfth (12th) birthday will be charged 25% less than the full adult fare increased where necessary to end in a “0” or “5” when accompanied by a passenger paying the full adult fare. The child must travel on the same itinerary (both outbound and return) as the passenger paying the full adult fare to qualify for the 25% discount.
  • Children who have NOT reached their second (2nd) birthday and will be occupying a seat to the exclusion of another passenger, will be charged 25% less than the full adult fare increased where necessary to end in a “0” or “5” when accompanied by a passenger paying the full adult fare. The child must travel on the same itinerary (both outbound and return) as the passenger paying the full adult fare to qualify for the 25% discount.
  • Up to two (2) children ages two (2) through eleven (11) will be allowed to travel at 25% less than the full adult fare for each passenger paying the full adult fare when all passengers are traveling on the same itinerary (both outbound and return). Any additional children age two (2) through eleven (11) in the travel party may be subject to paying the full adult fare.
  • Children twelve years of age and older will be charged an adult fare. Please be prepared to show appropriate identification clearly stating the date of birth when purchasing a child fare.

Rules for the Children’s Discount include:

  1. Discount is valid on Miller Transportation schedules and those of participating interline carriers.
  2. Children’s discount does not apply to advance purchase fares and other special promotions.
  3. Children’s discount may not be available on all schedules in all markets.
  4. No children’s discounts will be sold to casinos.
  5. Departure date and time may be changed for a charge of $10 per ticket provided that the advance purchase requirement is not violated.
  6. Fares are subject to change until purchase.

Student Discount

Student Rates

  • Special student rates are available on select routes when purchasing at a terminal, agency or kiosk (the student discount is not available on every route and may only be active when school is in session)
  • The student rate applies only to active students currently enrolled in high school and a higher education institution (college, university, community/junior college, etc…)
  • A valid student photo ID must be presented when purchasing the ticket at the terminal, agency and/or when boarding
  • The student rate may not be combined with any other discounts including, the 10% military discount, children’s discount, advance purchase rates as well as all other discounted rates
  • Fares are subject to change until purchase
  • Please inform the agent you would like the discount before purchase

Senior’s Discount

We are proud to offer Seniors a discount under the rules and rates detailed below.

Miller Transportation passengers age 62 and older may request a 5 percent discount on unrestricted passenger fares. Appropriate ID may be required.

Rules for the Senior’s Discount include:

  1. Fares are valid on Miller Transportation schedules and those of participating interline carriers. Not available on Greyhound Canada routes.
  2. Children’s discount does not apply to advance purchase fares and other special promotions.
  3. No other discounts (advance purchase, e.g.) apply to this fare.
  4. Only totally unused tickets may be refunded to the location of the original purchase. A 15-percent penalty fee applies upon refund. No refund will be allowed if any portion of the ticket has been used.
  5. Departure date and time may be changed for a charge of $10 per ticket provided that the advance purchase requirement is not violated.
  6. Casino, commuter, Discovery Pass, or military fares do not qualify for the senior discount.
  7. Fares are subject to change until purchase.

Military Discount

Miller Transportation is proud to carry those who serve our country. Active duty and retired military personnel and their dependent family members may receive a 10-percent discount off the Miller Transportation walk-up (unrestricted) fare. Another option for military personnel is to travel on Miller Transportation for a maximum fare of $209 round trip anywhere in the continental United States.

Rules for the Military Discount include:

  1. Fares are valid on Miller Transportation schedules and those of participating interline carriers. Not available on Greyhound Canada routes.
  2. This fare applies only to active and retired members of the United States Armed Forces, which includes the U.S. Air Force, Army, Coast Guard, Marines, and Navy; members of the National Guard, reservists and bonafide identifiable spouses and dependents of the above. A valid military picture identification card must be presented upon request.
  3. The maximum military fare may not be combined with any other discounts including, the 10% military discount, children’s discount, advance purchase fares as well as all other discounted fares.
  4. Only totally unused tickets may be refunded to the location of the original purchase. A 15-percent penalty fee applies upon refund. No refund will be allowed if any portion of the ticket has been used.
  5. Departure date and time may be changed for a change of itinerary fee provided that the advance purchase requirement is not violated.
  6. Casino, commuter, Discovery Pass, student or other special military fares do not qualify for the military discount.
  7. Fares are subject to change until purchase and may be higher during peak holiday travel periods.

Refunds & Exchanges

To submit your request for a refund, please contact us in writing. Following are frequently asked questions about our refund policy.

Are Miller Transportation tickets refundable?

A. Not all tickets are refundable. It really depends on the type of ticket that was purchased. In almost all cases there is a refundable and non-refundable fare available for the same trip. Non-refundable fares have no refund value, but can be exchanged for another ticket for the exact same trip on a later date. Refundable fares are subject to a 20% cancellation fee but can be refunded.

I have a partially used ticket. How do I receive a refund?

A “partially used ticket” means you purchased a ticket and did not complete the trip prior to the final destination. Partially used one-way tickets are not refundable. Partially used round trip-tickets may be submitted for refund when either the going or return portion is completely unused. Refund will be based on the fare paid minus the one-way fare, and minus the 20% cancellation fee on the remaining ticket value. If both the going and return portions are partially used the ticket has no refund value. Non-refundable tickets have no refund value.

The bus was late. Am I entitled to a refund?

No. While Miller Transportation makes every effort to provide on-time service, it does not guarantee its departure and arrival times, which may be affected by any number of factors including weather, traffic, or mechanical problems. Miller Transportation is not liable for any inconvenience or expense caused as a result of such a delay.

The bus was late and I missed a connection on another bus line. Am I entitled to a refund of the other ticket?

No. Miller Transportation is not liable for the expense of connecting bus service missed as a result of a delay. However, you may wish to contact the connecting bus line for their specific refund procedures.

The bus was late and I missed a connecting flight. Am I entitled to a refund of the cost of my plane ticket?

No. Miller Transportation is not liable for any other travel expense caused as a result of a delay.

Can I get a refund at the terminal?

Yes. For refundable tickets, the original purchaser may obtain a refund at the location in which the ticket was purchased, within 1 year of date of purchase.

I lost my ticket. How do I receive a refund?

Miller Transportation is not liable for lost, stolen, or destroyed tickets.

I just learned of a lower fare available, but I already bought the ticket at a higher price. How do I receive a refund?

Fares are subject to change at any time without notification. Any refundable fare ticket can be refunded minus the cancellation fee.

I qualify for a senior discount, but I already bought the ticket at a higher price. How do I receive a refund?

You must ask for the discount at the time of sale. Miller Transportation cannot provide refunds for discounts once the sale is complete.

I haven’t used my ticket. Can I get a refund?

All unrestricted one-way and round trip tickets are good for travel and/or refund for a period of one year from the date of purchase. Tickets held after this time period will be considered null and void and will retain no value for travel and/or refund. Certain advance purchase and/or other reduced fare tickets may carry a time limit or refund period less than the amount noted above.

Can I exchange my ticket for a different travel date or time?

Yes, however, a fee may apply if the ticket is not a refundable walk-up fare. If the ticket is non-refundable or advance purchase ticket, departure date and time may be changed for a $15 fee per ticket provided the following conditions are met:

  • Any advance purchase requirement cannot be violated.
  • Applicable holiday blackout restrictions for advance purchase fares must not be violated.
  • The time limit from the original sale date must not be violated. All transactions and travel must be completed within one year of the original purchase date.
  • Ticket cannot be a Discovery Pass or Commuter Ticket.
  • Tickets cannot be for Greyhound’s “NEON” bus service. These tickets will remain non-refundable and non-exchangeable.

I’d like to change my destination. Can I do that without paying a fee?

No. Origin or destination may not ever be changed, fee or no fee.

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“Print at Home” tickets are acceptable for only the date and schedule selected during the purchase process. While the ticket is schedule specific, it may be used for any schedule on the correct date for the origin and destination purchased. If you purchased a “Print at Home” ticket that is refundable, then any refund or exchange must take place on or before the stated date of travel. Once the date of travel has passed the ticket no longer has any refund or reissue value. As with other refundable tickets, a cancellation penalty will apply.

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Departure date and time for a refundable ticket may be changed without charge provided the ticket is presented on or before the stated date of departure, the maximum limit of 1 year is not exceeded, advance purchase and holiday blackout restrictions are not violated. Ticket cannot be a Commuter Ticket or Discovery Pass. Departure date on a non-refundable ticket may not be changed.

Children Traveling

Here are the answers to some general questions about children / minors traveling on Hoosier Ride.

What is the minimum age of an unaccompanied child / solo passenger?

Any passenger under the age of 8 must be accompanied by a passenger at least 15 years of age or older at all times. Passengers between the ages of 8 and 14 years of age inclusive, may travel unaccompanied at full adult fare if the following conditions are met in their entirety:

  1. The passenger’s trip will begin and end on the same schedule (no transfers).
  2. The passenger’s trip will be no longer than five (5) hours in duration.
  3. The passenger’s trip (origin to destination) must take place during daylight hours only.
  4. Both the origin and destination stations are full service agencies or company operated facilities.
  5. The destination station will be open at the time the passenger is scheduled to arrive.
  6. Parent, Guardian or Legal Custodian of the child must complete and sign the Unaccompanied Child Form authorizing the child to make the trip and return this to the Customer Service Supervisor on duty. This form specifically names the person authorizing the trip and the person meeting the child at the destination station and the telephone number(s) at which this person may be contacted. It also provides an emergency contact name and telephone number in the event it is needed.
  7. In order for the child to be released at the destination, the person named on the Unaccompanied Child Form as the one meeting the child must have positive picture identification, such as a driver’s license or state issued identification card, and provide such to the agent at the destination station. Without such identification, the child will be released into the custody of Child Protective Services or to local law enforcement officials in the destination city.
  8. A fee of $5 will be assessed for each child traveling unaccompanied.

If any of the above conditions are not met, then the passenger must be accompanied by a passenger at least 15 years of age or older in order to travel.

Tickets for unaccompanied children are not sold online.

Exception

In accordance with Illinois state law, NO tickets will be sold to unaccompanied minor children under the age of 17 for interstate or intrastate travel from locations within the state of Illinois.

Can I bring my child safety seat?

Customers are welcome to use child safety seats on Miller Transportation buses. However, the seat space must be purchased at the discounted child fare. You should ensure that your child seat has been approved for use in a motor vehicle, and is used in accordance with the manufacturer’s instructions.

It is your responsibility to secure the child seat to the bus seat with strapping or webbing that is approved by the child seat manufacturer. You are responsible for providing the strapping or the webbing. You should also secure your child in the child seat with a manufacturer-approved lap and/or shoulder belt/harness. Miller Transportation does not provide lap and/or shoulder belts/harnesses.

Travelers with Disabilities (ADA)

How may we assist you?

Our goal is to make your travel on Miller Transportation a safe, pleasant and convenient experience. Our drivers, customer service personnel and contractors are available to meet the needs of customers with disabilities. We provide assistance with boarding and de-boarding buses, luggage, transfers, stowage and retrieval of mobility devices. This service is provided during transfers, meal and rest stops and other times as reasonably requested. We can help whether you are traveling alone or with a personal care attendant, using various mobility devices, or being accompanied by a service dog.

Keys to a Successful Trip

Assistance is available to customers with disabilities when they travel within the national network. There are three simple steps that will help us serve you.

  1. Contact the Miller Transportation Customers with Disabilities Travel Assistance Line at 1-800-544-2383 at least 48 hours prior to your departure.
  2. Provide the phone operator information about your specific travel needs and schedule.
  3. Inform our employees and contractors of your needs during your trip.

Assistance in Boarding

When you provide a 48-hour advance notice, we can better assist you. If you do not provide this notice, we will make every reasonable effort to help you if such an accommodation will not delay departure of the schedule on which you wish to travel.

Lift-equipped bus: When using a wheelchair lift-equipped bus, the combined weight of the customer and mobility aid cannot exceed 600 pounds. The mobility aid can be no more than 30 inches wide and 48 inches in height.

Traveling Alone or With a Personal Care Attendant (PCA)

You may travel alone on Miller Transportation if you can travel independently and do not require assistance of a personal nature, which Miller Transportation personnel and its contractors are not required to provide. If you require assistance that we cannot provide, you may wish to include a personal care attendant (PCA) in your travel plans.

At Miller Transportation, your attendant may be issued a 50 percent discounted ticket to travel with you. The Miller Transportation PCA program is voluntary and not mandated by any federal regulations. Miller Transportation reserves the right to invoke and/or modify program qualifications and qualification guidelines for participation in this program.

PCA program guidelines

  • Approval for participation in the PCA program is based on information received from the customer while making a reservation. The PCA’s name must be provided at this time.
  • Participation in the PCA program is based on assistance requested and not a customer’s disability.
  • Request for a PCA ticket cannot be combined with any other Miller Transportation reduced fare offer which prohibits the issuance of such ticket.
  • Request for a PCA ticket must be made 24 hours prior to a customer’s time of departure.
  • If made in conjunction with a request for wheelchair lift-equipped bus service, the request for a PCA ticket must be made 48 hours prior to the beginning of a customer’s trip.
  • PCA must provide picture identification for ticket to be issued.
  • PCA must be capable of providing the assistance and be at least 12 years of age.
  • PCA must sign for tickets at the point of issuance.
  • PCA ticket will be issued for the entire length of trip.
  • If the PCA ticket is lost prior to departure or en route, the PCA must purchase a new ticket at the applicable fare.
  • The customer and PCA must travel the entire trip together.
  • If an adult PCA is traveling with a minor who has a disability, the minor is charged a full adult fare.

Storing and Handling Your Mobility Aid

Your mobility aid(s) may travel inside the bus if they can be safely stowed in the overhead compartment. Mobility aids that cannot be safely stowed inside the bus will be placed in the baggage compartment, if possible.

Ask a customer service agent for a claim check if your mobility aid is stowed in the baggage compartment. If an item placed in the baggage compartment is damaged or lost, a maximum reimbursement of $250 is allowed per adult ticket purchased. Claims for damaged mobility aids must be filed within seven (7) days of completing your trip.

Claims for loss must be filed within a 30-day period after traveling. Claims received after this time period will not be considered for reimbursement. To purchase additional baggage insurance, ask a customer service agent at any of our terminals.

The maximum dimension of the baggage compartment is 33 inches x 33 inches x 48 inches. The maximum weight limit for mobility aids is 200 pounds. Mobility aids that exceed these dimensions and/or weight limits will not be accepted. Please allow sufficient time for the stowing any mobility aid; this will assist in preventing delays in the departure of the bus.

Assistance at Rest Stops

When the bus is at a scheduled stop, you may request that our personnel and/or contractor assist you with any reasonable request.

Traveling With Your Service Dog

At Miller Transportation, customers with disabilities accompanied by a service dog are welcome. The service dog is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). The service dog must ride in the bus within the customer’s space. The service dog may not travel in the aisle or occupy a seat. Miller Transportation reserves the right to refuse passage to any service dog that poses a direct threat to the health and safety of other customers, Miller Transportation personnel or contractors.

Oxygen / Respirators

Portable oxygen and respirators may accompany you on Miller Trailways. A maximum of four (4) canisters may travel with the customer – two (2) aboard the bus and two (2) in the baggage compartment. The maximum dimension for each container may not exceed 4.5 inches in diameter and 26 inches in length. Customers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while en route. Oxygen canisters to be stored in the baggage compartment must be in protective cases with safety caps on the valves.

Reminder: Always keep your medicine with you. Do not leave it in your checked baggage.

Frequently Asked Questions

Why should I call Miller Transportation 48-hours in advance of my trip?
With 48-hour advance notification, Miller Transportation can meet the service needs of all customers with disabilities, including people who use wheelchairs. This advance notice allows us to prepare and make sure the necessary arrangements are in place to provide requested assistance.

What is done with the information I provide?
Our phone operators will use the information about your travel needs and schedule to arrange assistance by company personnel or contractors at your point of departure, meal and rest stops, and your final destination. Other transportation carriers involved in your trip will receive this information as well.

What if I do not provide a 48-hour advance notification?
Miller Transportation will make every reasonable effort to accommodate you without significantly delaying the bus schedule on which you wish to travel.

What if I need assistance during my trip?
Please notify Miller Transportation or its contractors of your need for assistance at each location. Even if you contacted the Travel Assistance Line, you must make Miller Transportation or its contractors aware of your need for assistance throughout your entire trip.

Do I have to provide proof of my disability?
In accordance with federal regulations and in keeping with the company’s desire to foster positive relations with our customers, we do not require proof of disability.

Can I request priority seating?
Priority seating is available for the elderly and customers with disabilities. However, you may sit where your needs are best accommodated. The front bus seats located in the first row directly behind and across from the driver and the wheelchair securement areas are designated as priority seating. If these seats are occupied, the driver, other Miller Transportation personnel and/or contractor may ask the seated customer to move. If the person occupying the seat refuses, he or she cannot be forced to move. You may sit in the next available seat and move to the designated seats as they become available.

Your Rights as a Customer

Upon request to Miller Transportation personnel or its contractors, assistance will be provided to you for reasonable requests. Miller Transportation is committed to protecting your rights. If you would like to speak to someone about your needs or rights as a Miller Transportation customer, please call us promptly at 1-800-544-2383. If you feel that your rights as a person with a disability under the Americans with Disabilities Act (ADA) were violated and would like to file a formal complaint, please send a written statement to:

Miller Transportation, Inc.
ADA Compliance Office
111 Outer Loop
Louisville, Kentucky 40214-5568

Please include your ticket showing your travel itinerary, a detailed description of the incident, including: the bus schedule number, date, time and location, as well as the names(s) and/or description(s) of any Miller Transportation personnel or contractors you believe did not provide you appropriate assistance.

To arrange assistance for travel within or originating on the Greyhound system, please call their Customers with Disabilities Travel Assistance Line at 1-800-752-4841. Here are other helpful Greyhound numbers:

Deaf/hard of hearing/TTY/TDD
1-800-345-3109

Spanish/Español
1-800-531-5332

ADA Compliance Corporate Office
1-800-755-2357

Baggage Information

General Baggage Information

With Miller Transportation/ Hoosier Ride Bus Service, passengers are responsible for transferring their own bags. Baggage assistance is available upon request. Special handling ID tags are available for customers that need help with their luggage, such as elderly passengers, customers with disabilities or adults traveling with small children.

Be sure that all checked bags have a claim check AND an identification tag. You must get both of these at the ticket counter prior to boarding. Please make sure your bags are properly tagged inside and out.

Take your baggage to the bus and give it to the baggage handler who will load the baggage underneath the bus. You are in charge of picking up your bags next to the bus at each transfer location and taking them to your connecting bus.

Miller Transportation/ Hoosier Ride Bus Service does not check in baggage; baggage is to be checked in on routes transferring to Greyhound Bus Lines, or other carriers, for long distance travel only. Carriers are not able to accept liability for unchecked baggage.

One (1) piece of baggage is allowed free of charge for adults and children. One (1) additional piece of baggage may be checked for a charge see excess baggage fee schedule below. Baggage carried beyond two (2) pieces will be charged based on Miller Transportation/Hoosier Ride Package Express rates. One (1) small bag up to 25 pounds can be taken on board for each adult or child. Carry-on bags must fit in the overhead compartment or under your seat.

  • The maximum allowable weight for checked baggage is 50 lbs. per individual piece of baggage. A charge of $25 – $35 (depending on the distance traveled) will be charged for any baggage above the 50 lbs. limit.
  • Baggage must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height). A charge of $25 – $35 (depending on the distance traveled) will be applied to any baggage above the 62-inch limit.
  • Packaging only exceptions to the following items: bicycles, skis and ski poles must be packed in wood, canvas or other substantial container, and securely fastened; towing equipment must be enclosed in rigid containers or wrapped in a strong material such as canvas and securely strapped or tied. Towing equipment is limited to 100 lbs. pounds actual weight; these items are not exempt from oversize charges.
  • If bags exceed maximum size and/or weight, customers must ship the item via Package Express services.

Excess Baggage

Fare

From To Baggage Fee
$0.01 $100.00 $15.00
$100.01 $150.00 $18.00
$150.01 $200.00 $21.00
$200.01 $25.00

Acceptable Types of Baggage

In general, acceptable baggage includes suitcases, duffel bags, toolboxes, trunks and securely tied cardboard boxes. A plastic and/or a paper bag are not acceptable as checked baggage. Shipping containers are available for a nominal fee at many terminals.

Prohibited Items for Checked Baggage

Acids, ammunition, animals, combustible liquids, compressed gases, corpses, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials (poisons, radioactive materials, etc.), materials with a disagreeable odor, matches, merchandise for resale, protruding articles, or any unsecured articles including those in plastic or paper bags are prohibited. Electronic equipment (television, stereos, etc.), film (flammable), and perishable items (food) may be sent using Miller Transportation/ Hoosier Ride Package Express Service with appropriate packing. Items such as money and prescription medication may not be checked as baggage and are to be carried in the customer’s possession.

Laptop computers are considered “electronic items” and are prohibited as checked baggage, however they may be brought aboard as a carry-on item.

If you have any questions about what specific items are allowed on board (as carry-on or checked), please check our Prohibited Items List. Some items we allow on the list may be considered illegal on board public transportation in certain states. Miller Transportation/ Hoosier Ride will follow local law in these cases.

Miller Transportation/ Hoosier Ride’s Liability on Lost Luggage

The maximum liability to Miller Transportation/ Hoosier Ride is $250.00 for all baggage checked (not including items checked as overweight, oversized and or excess baggage) per adult ticket and $125.00 per child’s ticket. Neither Miller Transportation/Hoosier Ride nor other participating bus carriers are responsible for the loss of or damage to baggage in excess of the value allowances. Miller Transportation/ Hoosier Ride will only be responsible to the extent of the actual loss or damage sustained based on the actual baggage at the time and place of checking, and will NOT accept any liability for unchecked baggage.

Carriers will not deliver lost or delayed baggage to any address located outside of the Continental United States. It is the responsibility of the passenger to make arrangements for any such lost or delayed baggage to be shipped to destinations outside the Continental United States. The Continental United States does not include Alaska or Hawaii.

To file a claim for loss or damage baggage, customers must file at the terminal.

For items checked as overweight, oversized and or excess baggage the maximum liability to Miller Transportation/Hoosier Ride is $100.00. Neither Miller Transportation/Hoosier Ride nor other participating bus carriers are responsible for the loss of or damage to baggage in excess of the value allowances. Miller Transportation/Hoosier Ride will only be responsible to the extent of the actual loss or damage sustained based on the actual baggage at the time and place of checking, and will NOT accept any liability for unchecked baggage. Passengers may purchase declared value for items checked as overweight, oversized and or excess baggage up to a maximum of $300.00 per transaction. Please refer to the following table for excess value charges.

Overweight, oversized and or excess baggage declared value charge
$100.01 – $300.00 $3.00

Passengers may also insure their baggage (not including items checked as overweight, oversized and or excess baggage) up to a maximum of $1000 per passenger ticket. Please refer to the following table for excess value charges.

Excess Baggage Value Amount Charge
Up to $250.00 Free
$250.01 – $350.00 $2.00
$350.01 – $450.00 $4.00
$450.01 – $550.00 $6.00
$550.01 – $650.00 $8.00
$650.01 – $750.00 $10.00
$750.01 – $850.00 $12.00
$850.01 – $950.00 $14.00
$950.01 – $1,000.00 $16.00

PROHIBITED ARTICLES IN BAGGAGE SERVICE

The following items are prohibited in baggage:

Acids
Alcoholic Beverages or Liquor (including Beer, Ale and Wine)
Ammunition
Animals, Pets, Service Animals
Articles exceeding baggage size limitations
Backpacks, baggage or other items with attached or protruding articles
Batteries containing liquid acids
Combustible Liquids
Corpses or Ashes of Cremated Corpses
Cylinders containing compressed gases (See NOTE below.)
Explosives
Films, Flammable
Firearms, all types
Fireworks
Flammable Items
Furniture
Gases
Hazardous (dangerous) Articles
Jewelry
Laptop Computers
Live Fish, Poultry, Reptiles
Matches, Strike-anywhere
Materials have a disagreeable odor
Merchandise for resale (except sample baggage)
Money
Perishable Items, including foodstuffs
Phonograph Records
Poisons
Prescription Medication, Doctor Prescribed
(Not permitted in checked baggage. Must be kept in the possession of the passenger at all times)
Radioactive Materials
Television sets
Watches
Weapons

The following items will be accepted in baggage service with liability limited to $250 for each adult ticket:

Antiques
Articles of extraordinary value
Heirlooms
Items convertible into currency or coin
Negotiable Instruments
Valuable Papers including Manuscripts, Irreplaceable
Publications, Documents

The following items will be accepted when the conditions specified are met:

Tow bars, other towing equipment

Tow bars or other towing equipment will be accepted when enclosed in rigid containers or wrapped in a strong material such as canvas and securely strapped or tied. All such items will be limited to 100 pounds actual weight.

NOTE: Passengers, who for medical reasons must rely on and use oxygen in portable oxygen containers, may carry these containers with them on the bus.

Items discovered in passenger baggage during security checks that are not permitted inside the bus may be shipped to destination for

Our Privacy Policy

As an online consumer, you are entitled to your personal privacy. With that in mind, MillerTransportation.com has adopted a statement that explains and confirms our commitment to provide you with a variety of online travel services while maintaining your personal privacy.

Please note that this statement is subject to change at any time, with or without notice. Every effort will be made to keep it updated to reflect our current policies.

Personal Information We Collect
IP Addresses

An Internet protocol (“IP”) address is a numeric code, for example, “152.163.207.197.” This code is used to communicate between your Internet service provider and the World Wide Web. The IP address does not identify you individually. MillerTransportation.com logs inbound IP addresses to administer our web site and to compile aggregate information on site traffic for internal use.

Online Transactions

MillerTransportation.com will not release financial information to any third party outside the company unless it is required to complete the transaction, such as data to complete a credit card authorization.

MillerTransportation.com may disclose personal information as required by law, upon order of the court, by request of a governmental agency, by request of a law enforcement authority, or in the good faith belief that disclosure is necessary or advisable.

E-Mail List

MillerTransportation.comexpects to introduce an e-mail list for customers who have expressed an interest in receiving notices on company news, upcoming specials, discounts, and other helpful tips. We will use your contact information to solicit your feedback though surveys and other similar types of contact regarding past communications or transactions with our company.We will not sell your personal information to any third parties.

Opt-Out Policy

The following options are available to remove your name from an e-mail list:

Online Transactions

Online customers have the option to enroll in the e-mail list discussed above at the conclusion of a purchase and other areas of the site. An e-mail address for an online purchase is optional; however, your e-mail address is required if you would like a copy of your confirmation statement e-mailed to you. To update or change any contact information, including opt-out provisions, send an e-mail to questions@millertransportation.com with your name and e-mail address.

Use of “Cookies”

Cookies are small text files written to your computer when you visit certain web sites, which allow you to customize your visit, such as remembering your preferences for your next visits. MillerTransportation.com does not store information in cookies that could identify you personally.

Security and Responsibility For Links and Linked Information

MillerTransportation.com may contain links to other sites for general travel information, for advertising purposes, or to offer our site visitors interesting information. Many of these sites and their advertisers may collect information about customers. MillerTransportation.com takes no responsibility for the privacy rules and conditions maintained on any linked site and we encourage you to examine the privacy policies contained on these sites.

MillerTransportation.com maintains no responsibility for the content of material on linked sites. Please inform us at questions@millertransportation.com about any concerns you have regarding the content of any of our linked sites.

Consent

Your use of this web site is consent to the information described above. Changes to this statement will be posted at this page, as indicated above, so you are aware of the information collected, what information may or may not be disclosed, and your rights to choose not to have information disclosed.

Further Questions

If you have any questions or comments about this privacy statement, the administration of this web site, or your online relationship with MillerTransportation.com, you may contact us for more information.

Title VI Public Notice

Miller Transportation, Inc. and Miller Transportation Bus Service, Inc. operate their programs and services without regard to color, race, national origin or disability, in accordance with Title VI of the Civil Rights Act of 1964 and the Americans With Disabilities Act of 1990. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI or the ADA may file a complaint with Miller Transportation, Inc. and Miller Transportation Bus Service, Inc.

Information on the Miller Transportation Title VI program, and the procedures to file a complaint, are posted:
a. on our website-link to Title VI Program PDF
b. by e-mail from the Compliance Officer: questions@millertransportation.com
c. by phone: (502) 368-5644 x 135, Para espanol llame, 800-255-7688
d. by surface mail: Miller Transportation Title VI Coordinator, 111 Outer Loop, Louisville, KY 40214, USA

A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, Floor- TCR, 1200 New Jersey Ave., SE, Washington, DC 20590

The Notice to Beneficiaries is also posted at its terminals in Bloomington, Indianapolis, South Bend and Fort Wayne.

Click here to download the Title VI complaint form