Here we offer all the details for travelling with us.
Simply click a tab on the left to review all of the information on that subject.
Here are the answers to some general questions about traveling with us that we are most frequently asked.
Travelers departing from locations without a ticket counter or kiosk are recommended to purchase their ticket in advance online or at the nearest ticketing location.
*Ticket orders are not currently available for purchase by phone through our Information & Customer Care Center.
For everyone’s safety and comfort, Miller Transportation asks that customers please follow certain restrictions while on board. Federal law does not permit smoking on Miller Transportation buses. We have a zero tolerance for alcohol, drugs, weapons and unruly behavior.
Photography, video or audio recording of Miller Transportation personnel, equipment or procedures is strictly prohibited. For your safety and the safety of those around you, passengers should remain seated while the bus is in motion. Audio, video and camera equipment should be stored with other carry-ons when not in use.
Radios, laptops and other electronic items may be carried on board, provided that they do not disturb fellow passengers and that headphones are used.
No dogs, cats, birds, or other animals will be transported. However, a service animal, trained for the purpose of accompanying a disabled person, will be permitted to travel with the disabled person at no additional charge.
There are other restictions on more specific topics, such as Baggage, etc, Please check the various subjects for more details.
No reservations are necessary when you travel with Hoosier Ride. If you know the departure schedule, simply arrive at the terminal at least an hour before departure to purchase your ticket. Boarding generally begins 15 to 30 minutes before departure. Seating is on a first-come, first-served basis. Advance purchase tickets do not guarantee a seat.
When Hoosier Ride / Miller Transportation fills a regularly scheduled bus with passengers during times of peak demand, Hoosier Ride / Miller Transportation plans for additional buses to accommodate passengers beyond the seating capacity of a single bus for any given schedule. However, our ability to add extra sections depends on the availability of buses, drivers and the number of passengers.
When picking up passengers en route (such as at a rest stop), continuing passengers who de-boarded at the rest stop are given priority to re-board.
Hoosier Ride / Miller Transportation buses travel around the clock, so you can travel by day and enjoy the scenery through wide panoramic windows. Or, select a night service, and relax in a reclining seat with reduced interior lighting. Most buses make intermediate stops to pick up additional passengers en route to their destinations. In addition to stops en route, buses make rest stops every few hours, and meal stops are scheduled as close to normal meal times as possible. If you prefer not to travel on a bus that includes multiple stops en route, be sure to ask your ticket agent about our express schedules, which are available on select routes.
Our buses are equipped with air conditioning, an on-board restroom, reclining seats with headrests, footrests and tinted windows. Feel free to bring reading material, radio headsets and a small pillow for your comfort. Food and non-alcoholic beverages may be carried on board for personal consumption.
In many cases Miller Transportation uses buses from its existing fleet to provide service for locations served by Hoosier Ride service. In some cases smaller, mid-sized buses are used to provide this service. These buses may not be lavatory-equipped, but drivers will stop on request to make rest stops as needed.
External power outlets are available on many Hoosier Ride / Miller Transportation buses. Our buses are not equipped for movies on board, although some connecting carriers may offer this service.
Here are the answers to some general questions about purchasing tickets with us that we are most frequently asked.
When purchasing your ticket(s) the ticket agent will ask for your itinerary.
As tickets are date and time specific please confirm with the ticket agent the day and time you would like to travel on. If you are traveling round-trip and are unsure of your return trip plans, we suggest purchasing a one-way ticket to your destination and purchasing the return one-way ticket once you have confirmed your return travel plans.
If purchasing a Student Discount ticket at a terminal/agency, a valid photo school ID is required.
For more information on Changing Your Ticket please read here.
Customers traveling between select popular routes can take advantage of our Print-At-Home e-tickets. Print your ticket and proceed straight to the gate. When boarding each customer must present the e-ticket(s), printed full page, single sided, containing the bar code (one ticket per customer) and present a valid photo ID (matching the passenger name on e-ticket).
To purchase your e-ticket please click here and select your origin, destination and date(s) of travel.
Select the schedule(s) you wish to travel on as you are prompted through the order.
U.S. customers who call our toll-free number 1-800-544-2383 may purchase tickets using a credit card.
Miller Transportation operates many terminals statewide that are equipped to sell tickets. Select locations also offer a self-serve kiosk for Will Call ticket pickup and ticket purchase. You can purchase tickets for travel in advance or for the next bus available. Miller Transportation accepts cash, traveler’s checks, personal checks with proper identification, debit cards, and Visa, MasterCard, Discover, American Express, and Diners Club credit cards issued in the U.S. We cannot accept money orders as a form of payment.
In addition to our terminals, Greyhound offers ticket sales at hundreds of agencies nationwide. You can purchase tickets for travel in advance or for the next bus available. The agencies accept cash, traveler’s checks and major credit cards (this payment method is not available at all locations).
Gift Ticket Orders (GTO) are available for purchase on this Web site. GTO allows you to purchase a ticket online for another person. This ticket is delivered to the departure bus station, under the following criteria:
Prepaid Ticket Order (PTO) options are available at major locations statewide. PTO allows you to send a same-day ticket to a person in another city. This ticket is transferred from one bus station to the other, under the following criteria:
Print at Home Tickets is a new way to purchase bus tickets which allows customers to print tickets in advance of travel between select popular routes, print their one-way or round trip ticket, and proceed straight to the gate for boarding.
If you choose not to print your ticket immediately from the purchase window or have difficulty, there are two alternate methods available to print your ticket. Tickets may be printed online through the original date of departure only. It is solely the passenger’s responsibility to print tickets prior to travel. The terminal will not be able to print your ticket.
If you are unable to print ticket after following all the instructions above, please contact our Web Support. An agent may be reached via email at questions@millerTransportation.com or by phone at 1-800-544-2383.
When calling, inform the agent of the following:
Please note that for security reasons, other information may be required before travel details are released. If you are unable to contact the Customer Service Center or are within one hour of scheduled departure, it is recommended that you purchase a new ticket at the counter and submit the email ticket for refund through the Customer Service Center at a later date.
Here are the answers to some general questions about travel to Canada and Mexico that we are most frequently asked.
Effective June 1, 2009 All U.S. citizens entering the United States at sea or land ports of entry are required to have documents that comply with the Western Hemisphere Travel Initiative (WHTI), most commonly a U.S. passport, a passport card, a trusted traveler card such as NEXUS, SENTRI or FAST, or an enhanced driver’s license. See the complete list of WHTI-compliant documents.
Customers who are 15 years of age or under will only require proof of citizenship (birth certificate, naturalization certificate or citizenship card). Customers who are 18 years of age or under and are traveling with a school, religious group, sports team or other organized group, under adult supervision and with parental/guardian consent, will require proof of citizenship (birth certificate, naturalization certificate or citizenship card).
Passengers without proper Western Hemisphere Travel Initiative (WHTI) compliant travel documents will not be permitted to board the bus, as you will be denied entry into the United States. Transportation will not be provided back to the trip of origin.
Visit the U.S. Customs and Border Protection Web site for more details on requirements for leaving or entering the U.S.
Baggage is subject to inspection when crossing either border. You will be asked to declare any items subject to duty upon crossing the border. Miller Transportation is not responsible for any baggage crossing the border into Canada or Mexico. Passengers must claim all baggage at the border crossing point before proceeding. No baggage is allowed across the border unless claimed by a passenger.
Passengers denied entry into Canada or Mexico must purchase another ticket to return to their origin location.
At Hoosier Ride we are proud to offer discounts for Children, Students, Seniors, and Military personnel that qualify.
We offer discounts for qualifying Children traveling on Hoosier Ride at the rates detailed below.
Please Note: Any passenger under the age of 8 must be accompanied by a passenger at least fifteen (15) years of age or older at all times. With the exception of Illinois passengers, those between the ages of eight (8) and fourteen (14) years of age inclusive, may travel unaccompanied at full adult fare.
Please see the Children Traveling tab for full details.
Children, traveling with an adult, receive discounts off the unrestricted walk-up fare at the following rates:
Rules for the Children’s Discount include:
We are proud to offer Seniors a discount under the rules and rates detailed below.
Miller Transportation passengers age 62 and older may request a 5 percent discount on unrestricted passenger fares. Appropriate ID may be required.
Rules for the Senior’s Discount include:
Miller Transportation is proud to carry those who serve our country. Active duty and retired military personnel and their dependent family members may receive a 10-percent discount off the Miller Transportation walk-up (unrestricted) fare. Another option for military personnel is to travel on Miller Transportation for a maximum fare of $209 round trip anywhere in the continental United States.
Rules for the Military Discount include:
To submit your request for a refund, please contact us in writing. Following are frequently asked questions about our refund policy.
Yes, however, a fee may apply if the ticket is not a refundable walk-up fare. If the ticket is non-refundable or advance purchase ticket, departure date and time may be changed for a $15 fee per ticket provided the following conditions are met:
Here are the answers to some general questions about children / minors traveling on Hoosier Ride.
Any passenger under the age of 8 must be accompanied by a passenger at least 15 years of age or older at all times. Passengers between the ages of 8 and 14 years of age inclusive, may travel unaccompanied at full adult fare if the following conditions are met in their entirety:
If any of the above conditions are not met, then the passenger must be accompanied by a passenger at least 15 years of age or older in order to travel.
Tickets for unaccompanied children are not sold online.
In accordance with Illinois state law, NO tickets will be sold to unaccompanied minor children under the age of 17 for interstate or intrastate travel from locations within the state of Illinois.
Customers are welcome to use child safety seats on Miller Transportation buses. However, the seat space must be purchased at the discounted child fare. You should ensure that your child seat has been approved for use in a motor vehicle, and is used in accordance with the manufacturer’s instructions.
It is your responsibility to secure the child seat to the bus seat with strapping or webbing that is approved by the child seat manufacturer. You are responsible for providing the strapping or the webbing. You should also secure your child in the child seat with a manufacturer-approved lap and/or shoulder belt/harness. Miller Transportation does not provide lap and/or shoulder belts/harnesses.
Assistance is available to customers with disabilities when they travel within the national network. There are three simple steps that will help us serve you.
Lift-equipped bus: When using a wheelchair lift-equipped bus, the combined weight of the customer and mobility aid cannot exceed 600 pounds. The mobility aid can be no more than 30 inches wide and 48 inches in height.
At Miller Transportation, your attendant may be issued a 50 percent discounted ticket to travel with you. The Miller Transportation PCA program is voluntary and not mandated by any federal regulations. Miller Transportation reserves the right to invoke and/or modify program qualifications and qualification guidelines for participation in this program.
PCA program guidelines
Your mobility aid(s) may travel inside the bus if they can be safely stowed in the overhead compartment. Mobility aids that cannot be safely stowed inside the bus will be placed in the baggage compartment, if possible.
Ask a customer service agent for a claim check if your mobility aid is stowed in the baggage compartment. If an item placed in the baggage compartment is damaged or lost, a maximum reimbursement of $250 is allowed per adult ticket purchased. Claims for damaged mobility aids must be filed within seven (7) days of completing your trip.
Claims for loss must be filed within a 30-day period after traveling. Claims received after this time period will not be considered for reimbursement. To purchase additional baggage insurance, ask a customer service agent at any of our terminals.
The maximum dimension of the baggage compartment is 33 inches x 33 inches x 48 inches. The maximum weight limit for mobility aids is 200 pounds. Mobility aids that exceed these dimensions and/or weight limits will not be accepted. Please allow sufficient time for the stowing any mobility aid; this will assist in preventing delays in the departure of the bus.
Portable oxygen and respirators may accompany you on Miller Trailways. A maximum of four (4) canisters may travel with the customer – two (2) aboard the bus and two (2) in the baggage compartment. The maximum dimension for each container may not exceed 4.5 inches in diameter and 26 inches in length. Customers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while en route. Oxygen canisters to be stored in the baggage compartment must be in protective cases with safety caps on the valves.
Reminder: Always keep your medicine with you. Do not leave it in your checked baggage.
Why should I call Miller Transportation 48-hours in advance of my trip?
With 48-hour advance notification, Miller Transportation can meet the service needs of all customers with disabilities, including people who use wheelchairs. This advance notice allows us to prepare and make sure the necessary arrangements are in place to provide requested assistance.
What is done with the information I provide?
Our phone operators will use the information about your travel needs and schedule to arrange assistance by company personnel or contractors at your point of departure, meal and rest stops, and your final destination. Other transportation carriers involved in your trip will receive this information as well.
What if I do not provide a 48-hour advance notification?
Miller Transportation will make every reasonable effort to accommodate you without significantly delaying the bus schedule on which you wish to travel.
What if I need assistance during my trip?
Please notify Miller Transportation or its contractors of your need for assistance at each location. Even if you contacted the Travel Assistance Line, you must make Miller Transportation or its contractors aware of your need for assistance throughout your entire trip.
Do I have to provide proof of my disability?
In accordance with federal regulations and in keeping with the company’s desire to foster positive relations with our customers, we do not require proof of disability.
Can I request priority seating?
Priority seating is available for the elderly and customers with disabilities. However, you may sit where your needs are best accommodated. The front bus seats located in the first row directly behind and across from the driver and the wheelchair securement areas are designated as priority seating. If these seats are occupied, the driver, other Miller Transportation personnel and/or contractor may ask the seated customer to move. If the person occupying the seat refuses, he or she cannot be forced to move. You may sit in the next available seat and move to the designated seats as they become available.
Miller Transportation, Inc.
ADA Compliance Office
111 Outer Loop
Louisville, Kentucky 40214-5568
Please include your ticket showing your travel itinerary, a detailed description of the incident, including: the bus schedule number, date, time and location, as well as the names(s) and/or description(s) of any Miller Transportation personnel or contractors you believe did not provide you appropriate assistance.
To arrange assistance for travel within or originating on the Greyhound system, please call their Customers with Disabilities Travel Assistance Line at 1-800-752-4841. Here are other helpful Greyhound numbers:
Deaf/hard of hearing/TTY/TDD
ADA Compliance Corporate Office
With Miller Transportation/ Hoosier Ride Bus Service, passengers are responsible for transferring their own bags. Baggage assistance is available upon request. Special handling ID tags are available for customers that need help with their luggage, such as elderly passengers, customers with disabilities or adults traveling with small children.
Be sure that all checked bags have a claim check AND an identification tag. You must get both of these at the ticket counter prior to boarding. Please make sure your bags are properly tagged inside and out.
Take your baggage to the bus and give it to the baggage handler who will load the baggage underneath the bus. You are in charge of picking up your bags next to the bus at each transfer location and taking them to your connecting bus.
Miller Transportation/ Hoosier Ride Bus Service does not check in baggage; baggage is to be checked in on routes transferring to Greyhound Bus Lines, or other carriers, for long distance travel only. Carriers are not able to accept liability for unchecked baggage.
One (1) piece of baggage is allowed free of charge for adults and children. One (1) additional piece of baggage may be checked for a charge see excess baggage fee schedule below. Baggage carried beyond two (2) pieces will be charged based on Miller Transportation/Hoosier Ride Package Express rates. One (1) small bag up to 25 pounds can be taken on board for each adult or child. Carry-on bags must fit in the overhead compartment or under your seat.
In general, acceptable baggage includes suitcases, duffel bags, toolboxes, trunks and securely tied cardboard boxes. A plastic and/or a paper bag are not acceptable as checked baggage. Shipping containers are available for a nominal fee at many terminals.
Acids, ammunition, animals, combustible liquids, compressed gases, corpses, cremated remains, explosives, firearms of all types, fireworks, flammable liquids, furniture, hazardous materials (poisons, radioactive materials, etc.), materials with a disagreeable odor, matches, merchandise for resale, protruding articles, or any unsecured articles including those in plastic or paper bags are prohibited. Electronic equipment (television, stereos, etc.), film (flammable), and perishable items (food) may be sent using Miller Transportation/ Hoosier Ride Package Express Service with appropriate packing. Items such as money and prescription medication may not be checked as baggage and are to be carried in the customer’s possession.
Laptop computers are considered “electronic items” and are prohibited as checked baggage, however they may be brought aboard as a carry-on item.
If you have any questions about what specific items are allowed on board (as carry-on or checked), please check our Prohibited Items List. Some items we allow on the list may be considered illegal on board public transportation in certain states. Miller Transportation/ Hoosier Ride will follow local law in these cases.
The maximum liability to Miller Transportation/ Hoosier Ride is $250.00 for all baggage checked (not including items checked as overweight, oversized and or excess baggage) per adult ticket and $125.00 per child’s ticket. Neither Miller Transportation/Hoosier Ride nor other participating bus carriers are responsible for the loss of or damage to baggage in excess of the value allowances. Miller Transportation/ Hoosier Ride will only be responsible to the extent of the actual loss or damage sustained based on the actual baggage at the time and place of checking, and will NOT accept any liability for unchecked baggage.
Carriers will not deliver lost or delayed baggage to any address located outside of the Continental United States. It is the responsibility of the passenger to make arrangements for any such lost or delayed baggage to be shipped to destinations outside the Continental United States. The Continental United States does not include Alaska or Hawaii.
To file a claim for loss or damage baggage, customers must file at the terminal.
For items checked as overweight, oversized and or excess baggage the maximum liability to Miller Transportation/Hoosier Ride is $100.00. Neither Miller Transportation/Hoosier Ride nor other participating bus carriers are responsible for the loss of or damage to baggage in excess of the value allowances. Miller Transportation/Hoosier Ride will only be responsible to the extent of the actual loss or damage sustained based on the actual baggage at the time and place of checking, and will NOT accept any liability for unchecked baggage. Passengers may purchase declared value for items checked as overweight, oversized and or excess baggage up to a maximum of $300.00 per transaction. Please refer to the following table for excess value charges.
|Overweight, oversized and or excess baggage declared value charge|
|$100.01 – $300.00||$3.00|
Passengers may also insure their baggage (not including items checked as overweight, oversized and or excess baggage) up to a maximum of $1000 per passenger ticket. Please refer to the following table for excess value charges.
|Excess Baggage Value Amount||Charge|
|Up to $250.00||Free|
|$250.01 – $350.00||$2.00|
|$350.01 – $450.00||$4.00|
|$450.01 – $550.00||$6.00|
|$550.01 – $650.00||$8.00|
|$650.01 – $750.00||$10.00|
|$750.01 – $850.00||$12.00|
|$850.01 – $950.00||$14.00|
|$950.01 – $1,000.00||$16.00|
The following items are prohibited in baggage:
Alcoholic Beverages or Liquor (including Beer, Ale and Wine)
Animals, Pets, Service Animals
Articles exceeding baggage size limitations
Backpacks, baggage or other items with attached or protruding articles
Batteries containing liquid acids
Corpses or Ashes of Cremated Corpses
Cylinders containing compressed gases (See NOTE below.)
Firearms, all types
Hazardous (dangerous) Articles
Live Fish, Poultry, Reptiles
Materials have a disagreeable odor
Merchandise for resale (except sample baggage)
Perishable Items, including foodstuffs
Prescription Medication, Doctor Prescribed
(Not permitted in checked baggage. Must be kept in the possession of the passenger at all times)
The following items will be accepted in baggage service with liability limited to $250 for each adult ticket:
Articles of extraordinary value
Items convertible into currency or coin
Valuable Papers including Manuscripts, Irreplaceable
The following items will be accepted when the conditions specified are met:
Tow bars, other towing equipment
Tow bars or other towing equipment will be accepted when enclosed in rigid containers or wrapped in a strong material such as canvas and securely strapped or tied. All such items will be limited to 100 pounds actual weight.
NOTE: Passengers, who for medical reasons must rely on and use oxygen in portable oxygen containers, may carry these containers with them on the bus.
Items discovered in passenger baggage during security checks that are not permitted inside the bus may be shipped to destination for
As an online consumer, you are entitled to your personal privacy. With that in mind, MillerTransportation.com has adopted a statement that explains and confirms our commitment to provide you with a variety of online travel services while maintaining your personal privacy.
Please note that this statement is subject to change at any time, with or without notice. Every effort will be made to keep it updated to reflect our current policies.
An Internet protocol (“IP”) address is a numeric code, for example, “22.214.171.124.” This code is used to communicate between your Internet service provider and the World Wide Web. The IP address does not identify you individually. MillerTransportation.com logs inbound IP addresses to administer our web site and to compile aggregate information on site traffic for internal use.
MillerTransportation.com will not release financial information to any third party outside the company unless it is required to complete the transaction, such as data to complete a credit card authorization.
MillerTransportation.com may disclose personal information as required by law, upon order of the court, by request of a governmental agency, by request of a law enforcement authority, or in the good faith belief that disclosure is necessary or advisable.
MillerTransportation.comexpects to introduce an e-mail list for customers who have expressed an interest in receiving notices on company news, upcoming specials, discounts, and other helpful tips. We will use your contact information to solicit your feedback though surveys and other similar types of contact regarding past communications or transactions with our company.We will not sell your personal information to any third parties.
The following options are available to remove your name from an e-mail list:
Online customers have the option to enroll in the e-mail list discussed above at the conclusion of a purchase and other areas of the site. An e-mail address for an online purchase is optional; however, your e-mail address is required if you would like a copy of your confirmation statement e-mailed to you. To update or change any contact information, including opt-out provisions, send an e-mail to firstname.lastname@example.org with your name and e-mail address.
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MillerTransportation.com may contain links to other sites for general travel information, for advertising purposes, or to offer our site visitors interesting information. Many of these sites and their advertisers may collect information about customers. MillerTransportation.com takes no responsibility for the privacy rules and conditions maintained on any linked site and we encourage you to examine the privacy policies contained on these sites.
MillerTransportation.com maintains no responsibility for the content of material on linked sites. Please inform us at email@example.com about any concerns you have regarding the content of any of our linked sites.
Your use of this web site is consent to the information described above. Changes to this statement will be posted at this page, as indicated above, so you are aware of the information collected, what information may or may not be disclosed, and your rights to choose not to have information disclosed.
If you have any questions or comments about this privacy statement, the administration of this web site, or your online relationship with MillerTransportation.com, you may contact us for more information.
All of the content on this website is Copyright ©2012-1995 Miller Transportation, Inc. All rights reserved.
Site viewers may view and print excerpts from these pages provided it is for their personal, non-commercial use and which is not included within an existing Web site, whether commercial or non-commercial. If you are interested in using these pages within a Web site, or for other commercial purposes, please contact us as follows:
Miller Transportation, Inc.
111 Outer Loop
Louisville, KY 40214-5568
The Miller Transportation Web site contains links to other sites for general travel information, for advertising purposes, or those sites deemed to be of interest to our Web visitors. Miller Transportation takes no responsibility for the copyright rules and conditions maintained on any linked site, and we encourage you to examine the specific policies contained on these sites. Miller Transportation maintains no responsibility for the content of material on these sites. Please inform us at firstname.lastname@example.org about any concerns you have regarding any of our linked sites.
This site contains various trademarks and service marks owned or licensed by Miller Transportation and affiliates. Use of these marks is with the expressed approval of Miller Transportation and affiliates. Any requests for the use of such marks by entities other than Miller Transportation and affiliates should be directed via email to the Miller Transportation Marketing Department at email@example.com.
If you have any questions or comments about this statement, the administration of this Web site, or your dealings with Miller Transportation , you may contact us for more infomation. The following postal address is available as well:
Miller Transportation, Inc.
111 Outer Loop Louisville, KY 40214-5568
Miller Transportation, Inc. and Miller Transportation Bus Service, Inc. operate their programs and services without regard to color, race, national origin or disability, in accordance with Title VI of the Civil Rights Act of 1964 and the Americans With Disabilities Act of 1990. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI or the ADA may file a complaint with Miller Transportation, Inc. and Miller Transportation Bus Service, Inc.
Information on the Miller Transportation Title VI program, and the procedures to file a complaint, are posted:
a. on our website-link to Title VI Program PDF
b. by e-mail from the Compliance Officer: firstname.lastname@example.org
c. by phone: (502) 368-5644 x 135, Para espanol llame, 800-255-7688
d. by surface mail: Miller Transportation Title VI Coordinator, 111 Outer Loop, Louisville, KY 40214, USA
A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, Floor- TCR, 1200 New Jersey Ave., SE, Washington, DC 20590
The Notice to Beneficiaries is also posted at its terminals in Bloomington, Indianapolis, South Bend and Fort Wayne.
Click here to download the Title VI complaint form